Every shipment is insured in the unlikely event that damage occurs during transit. While cases are extremely rare, it does happen once in a while. We request that you thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. If your item(s) are damaged, print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused and damage is verified, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation within five days from receipt of the package.

For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact us within 24 hours of delivery.

Notification to Maximahouse of hidden damage or problems shall be provided within three (3) business days of receipt. Maximahouse shall have no liability or responsibility for damage occurring through the acts or omissions of a Third Party Shipper. For curbside deliveries, it is Customer's responsibility to un-package the furniture items and move the items into the home.

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